Amazon's 'Project Iliad' made it harder to cancel Prime: leaked data - Business Insider

Amazon intentionally drew out the process of canceling a Prime membership with layers of confirmations and prompts, internal documents show.

Amazon intentionally drew out the process of canceling a Prime membership under a project code-named "Iliad," according to internal documents obtained by Insider.  The project created multiple layer… [+2630 chars]

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