Qantas customer on hold for 8½ hours - news.com.au

<p>The horror stories at Qantas continue, with some customers spending more than a third of their day waiting on the phone for their call to be answered.</p>

One Qantas customer has told of how she was on the phone for more than eight hours as more light is shed on the airlines poor service.The horror stories at Qantas continue, with some customers spendi… [+2794 chars]

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