Customer service workers endure abuse, threats, from hostile callers, report says - USA TODAY

Of the roughly 3 million customer service agents in the U.S., about 1.2 million exit those jobs every year, and abusive customers are a key reason.

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembersoften going nearly a month without handling a single angry call. That was befor… [+13169 chars]

full article...