Disconnected: Samsung.com sales reps say the system makes them work for free - The Verge

Independent contractors who handle customer service chats on Samsung’s website say that, in addition to sales chats, they’re increasingly expected to handle customer service chats — work for which they don’t get paid.

When Samsung announced its new Galaxy S22, the biggest Android smartphone launch of the year, Jennifer Larson was ready to finally make some money. On February 9th, she logged into the Ibbu app, wher… [+12566 chars]

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