Orchard Road cafe Grain Alley defends 'robust' response to negative online customer reviews - TODAY

SINGAPORE — An Orchard Road cafe has hit back at accusations that it bullies customers who leave bad reviews, claiming that it was responding to reviewers who acted badly towards their staff.

Across three posts on the cafe's Instagram page on Friday (April 29), a Grain Alley staff member in charge of responding to reviews, who identified himself as "Joe", said that negative reviews do not… [+1365 chars]

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