End of free returns as Zara follows Next with £1.95 charge and firms count cost of refunders - iNews

Zara has paved the way for other retailers feeling the squeeze to start charging customers to send back clothes in the post

Fashion retailer Zara has stopped offering customers free returns by post, opening the floodgates for a host of other major chains to introduce charges. Online shoppers who wish to send back unwante… [+5970 chars]

full article...