Customers were a lot happier with FNB last year – but far angrier at Standard and Capitec - Business Insider South Africa

Numbers from the Ombudsman for Banking Services show big year-on-year movements in complaints about the major banks, and newcomers such as Discovery.

• There were dramatic swings in complaint numbers in 2021, new statistics from the Ombudsman for Banking Services show.
• Complaints against First National Bank plummeted.
• But bot… [+2217 chars]
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