Blaming customers for chaos is a bold strategy for companies. Let's see if it pays off for them - The Irish Times

From Dublin Airport to the Stade de France via TUI and Primavera, overpromising has hurt reputations everywhere

Customers how dare they? Showing up too late for things, showing up too early, showing up at all. Who do they think they are presuming their telephone calls should be answered and DMs replied to thi… [+6496 chars]

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