‘Aviation’s hard man’: Qantas boss strapped in for the long haul - Sydney Morning Herald

Chief executive Alan Joyce has won plaudits for his streamlined management of Qantas and his strong-arm tactics with unions. But he is also facing allegations of declining customer service levels and employee morale.

Normal text sizeLarger text sizeVery large text size Geoff Dixon, who was the chief executive of Qantas for seven years, used to joke that he never stood on the street with any of his three potentia… [+10331 chars]

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