No apology as Qantas promises to fix customer service - Sydney Morning Herald

In a market update, Qantas revealed a senior executive was leaving and outlined measures it was taking to address customer complaints about its service. But there was no apology.

Richard Goyder chairs Woodside and Qantas, both top 100 ASX companies, and also the AFL Commission, which makes him extremely busy. Earlier this year, he spoke of the incredible job Joyce had done du… [+3464 chars]

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