Qantas unveils 3-point plan to soothe traveller anger - The Australian Financial Review

The airline’s flight back to financial health has been impressive, but does Alan Joyce need to better balance profits, customers and staff?

On Friday, Qantas announced a three-pronged plan to soothe community anger. First, it reassured travellers its ready for the July school holidays, with extra staff and even extra planes ready to try… [+2499 chars]

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