Service with a smile: Virgin seeks to seize on Qantas' stumbles - Sydney Morning Herald

Virgin frequent flyer program Velocity CEO Nick Rohrlach believes Virgin’s efforts to reinvent itself as a “new airline” is going under-recognised.

One of Virgin Australias most senior executives has signalled the number two airline plans to directly challenge rival Qantas on customer service and on-time performance of flights, as it looks to se… [+2230 chars]

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