Hotels, restaurants cannot force consumers to pay service charge. It's voluntary - Hindustan Times

“No hotels or restaurants shall add service charge automatically or by default in the bill. There should not be any collection of service charge by any other name,” the Central Consumer Protection Authority (CCPA)

Hotels and restaurants are now barred from levying service charges automatically or by default on food bills, the Central Consumer Protection Authority (CCPA) said on Monday, adding customers will be… [+1321 chars]

full article...