Instagram will let shoppers place orders and track packages in DMs - The Verge

Shoppers on Instagram in the US will be able to pay merchants directly in direct messages, track their order, and ask follow-up questions in the same thread. The feature is the latest in the evolution of shopping on Instagram.

DMs are becoming an all-in-one customer service tool Illustration by Alex Castro / The Verge Instagram shoppers in the US will be able to pay for products directly in messages, the company announce… [+1613 chars]

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