PS22/9: A new Consumer Duty | FCA - FCA

We set out the final rules and guidance for a new Consumer Duty that will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first. We also respond to feedback to CP21/36.

Read PS22/9 [PDF] Read FG22/5 [PDF] What we are changing  We are introducing rules comprising: 

• A new Consumer Principle that requires firms to act to deliver good outcomes for retail cus… [+1849 chars]
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