‘Don’t take it out on our staff!’: How did Britain become so angry? - The Guardian

Shopworkers, GP surgeries and call centres have all reported an alarming rise in abusive behaviour directed toward them. How can we calm this national rage?

In November 2019, a customer made a complaint to the insurance firm Ageas. Repairs had been carried out on his car after it was damaged in an accident, but he felt necessary work had been missed. Age… [+13137 chars]

full article...