The Humbling of Coinbase - The New York Times

In just over a year, the United States’ largest cryptocurrency exchange went from a triumphant public offering to a “crypto winter” of cost cutting and layoffs.

The bloat was especially severe on Coinbases customer-service team. New staff members often felt that they didnt have enough to do. I got maybe four phone calls a day for a while, said David Visini, … [+1505 chars]

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