Air Canada denying passenger compensation for staff shortages - BNN

In a Dec. 29 memo, Air Canada instructed employees to classify flight cancellations caused by staff shortages as a "safety" problem, which would exclude travellers from compensation under federal regulations. That policy remains in place

Less than four hours before departure, Ryan Farrell was surprised to learn his flight from Yellowknife to Calgary had been cancelled. Air Canada cited "crew constraints" and rebooked him on a plane … [+5649 chars]

full article...