How did Pearson airport's delays get so bad? Inside the patchwork system that failed to stop the crisis - The Globe and Mail

When air travel, grounded by the pandemic, began to take off again, Toronto’s main airport had too few staff to handle it – and critics say a broken chain of command left no one accountable for fixing what happened next

Travellers at Toronto's Pearson airport on the Victoria Day weekend. From May through July, Pearson had a higher rate of flight delays than any of the 500 busiest airports in the world, according to … [+19497 chars]

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